She must be a big wheel, or they would have not done this. Rules only apply to the few. Maybe she should donate the money to a needy cause? Like me! lol But things like this leave a real bad taste in the public's mouth and they don't forget, and they don't go back.
I know because of what happen last year at the fair, I was mad because I paid my 8 bucks to get in to sing karaoke, and they were telling people we are here to have fun. BS they brought their own people to sing to make money. And wanted me out, because I was told later on this forum it was because I run people off with my singing. I'm surprise that I didn't get blamed for the Diner being closed down. So I guess the sports zone must be filled to the brim every Thursday night now that I have stopped going.
If you are working with the public, you have to make sure the rules are followed and that you handle people with a white glove. Not make your public mad, and run them off. They should have draw another person's name, that would have been only fair. And when you do karaoke you follow your rotation. And you leave personal feeling aside.